1. Information We Collect

We may collect personal data in various ways, including:

• Direct Interactions: Information provided through our website forms, email, social media (e.g., Facebook, Instagram, WhatsApp, TikTok), and in-person visits to our resort.
• Payments and Transactions: Data collected through payment platforms, such as M-Pesa, Pesapal, or other providers.
• Accommodation and Service Bookings: Information gathered when you book rooms, dining reservations, or other amenities, including car wash services.
• Physical Visits: Personal data provided during check-ins, registration forms, or events held at our venue.

2. Types of Information Collected

The information we collect may include, but is not limited to:

• Personal Information: Name, phone number, email address, ID or passport number, and physical address.
• Payment Details: Transaction data, payment method, and, in some cases, financial information for specific services.
• Preferences and Interests: Dining, accommodation, and service preferences to improve your experience with us.
• Digital Interactions: Information from our website, social media platforms, or direct messages, such as user engagement and feedback.

3. How We Use Your Information

The data we collect is used to:

• Provide and personalize our services, including reservations, accommodations, and other amenities.
• Process payments securely and ensure efficient financial transactions.
• Communicate with you regarding bookings, services, promotions, and events.
• Analyze customer preferences to enhance our services and tailor our offerings.
• Comply with legal obligations, including any reporting required by regulatory bodies.

4. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers, such as payment processors (e.g., M-Pesa, Pesapal), only when necessary for transaction processing. In cases where the law requires disclosure, we may provide relevant data to comply with legal or regulatory obligations.

5. Data Security

We take appropriate measures to safeguard your personal information from unauthorized access, alteration, disclosure, or destruction. This includes secure storage of physical documents, as well as data encryption and access restrictions for digital data. However, please note that no system can be entirely secure, and we cannot guarantee complete security of data transmitted online.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of any inaccurate information.
• Withdraw consent for data processing (where applicable).
• Request deletion of your data, subject to legal or contractual obligations.

To exercise any of these rights, please contact us through the details provided below.

7. Updates to Our Privacy Policy

Koma Gardens & Resort may update this Privacy Policy periodically to reflect changes in our services or legal requirements. We encourage you to review this policy from time to time.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please reach out to us:

Email: [email protected]
Phone: +254 (0) 705 666333
Address: Koma Market, 300M Off Kangundo Road